Permata123 Terms & Conditions — Complete Guide to Using the Malaysian Platform

Permata123 is a digital entertainment platform offering slots, Live Casino, Sports Betting, progressive jackpots, and virtual sports for adult players in Malaysia. The platform operates entirely online and is accessible via mobile or desktop web browser with no additional software installation required.

Use of the permata123 platform is subject to the laws in force in Malaysia. You are solely responsible for ensuring that your participation in any activity on permata123 is lawful under the local laws and regulations applicable in your location.

Permata123 reserves the right at any time and at its sole discretion to:

• Modifying, suspending, or terminating any part of the platform
• Reserve the right to deny access to any user without providing a reason
• Updating or modifying games, odds, betting limits, and promotions offered
• Conducting security and compliance checks on any user account

To register and use the permata123 platform, you must meet all of the following eligibility criteria without exception:

• Age: You must be at least 18 years of age at the time of registration. permata123 does not permit underage individuals to register or use the platform in any capacity.
• Location: You must be a resident of, or accessing the platform from, a location where the use of permata123's services is not prohibited under local law.
• Legal Capacity: You must have full legal capacity to enter into a legally binding agreement.
• Personal Funds: All funds used to play on permata123 must be your own personal funds obtained through lawful means, and must not be borrowed or unlawfully acquired.

Each individual is only permitted to hold one (1) permata123 account only. Opening multiple accounts under the same individual — whether using different names, phone numbers, email addresses, IP addresses, or banking details — is strictly prohibited and may result in the closure of all related accounts and the forfeiture of all balances and winnings.

During registration, you are required to:

• Providing accurate, truthful, and up-to-date personal information, including your full name, Malaysian identity card number (MyKad), active mobile number, and date of birth.
• Set a strong, unique password for your permata123 account.
• Verifying your account via the OTP sent to your phone number.

You are fully responsible for keeping your permata123 account password confidential. Never share your login details with anyone. permata123 will not be held liable for any losses resulting from unauthorised access caused by your failure to keep your login credentials secure.

Permata123 accepts deposits in Malaysian Ringgit (MYR) only, via the payment methods listed below. All transactions are processed securely with 256-bit SSL encryption.

Deposit methods accepted by permata123:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX Online Banking (including Maybank2u, CIMB Clicks, Bank Islam, and others)

Deposit limits are as follows:

• Minimum Deposit: RM 20 per transaction
• Daily Maximum Deposit: Subject to your account tier

Deposits are typically credited to your permata123 account within seconds. If there is a delay exceeding 15 minutes, please contact our customer support with proof of transaction for prompt resolution.

Permata123 is committed to processing all valid withdrawals promptly and transparently. Withdrawals are typically processed within 3 to 5 minutes for fully verified accounts.

Withdrawal conditions to be observed:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the account holder's name.
• Your account must have completed the KYC (Know Your Customer) verification process before your first withdrawal can be processed.
• Any bonus received must meet the specified rollover requirements before the associated winnings can be withdrawn.

For withdrawals exceeding RM 10,000, permata123 reserves the right to request additional verification documents within 24 business hours to ensure security and compliance with Anti-Money Laundering (AML) procedures.

Permata123 offers a variety of bonuses and promotions from time to time to provide added value for our players. All bonuses and promotions are subject to the specific terms stated alongside each offer.

General terms applicable to all bonuses at permata123:

• Rollover: Every bonus carries a rollover requirement (wagering multiplier) that must be met before any associated winnings can be withdrawn. The rollover rate is clearly stated on each bonus offer.
• Validity Period: Bonuses have a set validity period. Any bonus that is unused or fails to meet the rollover requirement within that period will expire automatically with no compensation.
• Betting Limit: When using bonus funds, a maximum bet limit may apply depending on the type of bonus activated.
• One Active Bonus at a Time: Generally, only one promotional bonus may be active at a time. Check the specific terms of each bonus for any exceptions.

The permata123 VIP Rewards Program recognises the loyalty of active players through a points system accumulated based on total wagering. Each VIP tier offers distinct benefits, including cashback, exclusive bonuses, and personalised service. Permata123 reserves the right to modify the VIP program structure with prior notice.

All games offered on permata123 — including video slots, Live Casino (baccarat, blackjack, roulette, sic bo), progressive jackpots, and table games — operate using a Random Number Generator (RNG) system that has been certified as fair by independent international testing bodies.

General game terms at permata123:

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• In the event of a technical disruption during gameplay that prevents a match or round from being completed, permata123 will make a determination based on system records. If the system is unable to determine an outcome, the bet will be returned to the player.
• Winnings resulting from software bugs, system errors, or abnormal circumstances that do not reflect a legitimate game outcome are considered void, and permata123 reserves the right to cancel such winnings.
• Minimum and maximum bet limits for each game are displayed within the game interface and must be observed at all times.

The Sports Betting section at permata123 covers real sports matches (Malaysia Super League football, EPL, BWF badminton, MLBB e-sports, and more) as well as virtual sports that run 24/7 with outcomes generated by an RNG system.

Sports Betting terms specific to permata123:

• Bet Acceptance: A bet is only considered valid once it has been received and confirmed by the permata123 system. Confirmation will be displayed on your bet slip.
• Match Cancellation: If a live sports event is cancelled or postponed by more than 24 hours from its original scheduled time, all related bets will be fully refunded unless otherwise stated in the sport-specific rules.
• Odds: The odds displayed at the time a bet is placed are the odds that apply to that bet. Any change in odds after the bet has been accepted will not affect the value of the confirmed bet.
• Accumulator Bets: For accumulator bets, all selections must win for the bet to be considered a winner. If any single leg is cancelled, it will be removed from the bet, reducing the number of legs rather than voiding the entire bet.
• Virtual Sports: Virtual sports outcomes are determined by RNG and are final and non-appealable. Virtual sports bets cannot be cancelled once confirmed.

Permata123 is committed to maintaining a safe, fair, and enjoyable environment for all users. The following actions are strictly prohibited on the permata123 platform:

• Opening or using more than one permata123 account.
• Using automation software, bots, scripts, or any other technological means to gain an unfair advantage in games or betting.
• Colluding with other players to manipulate game outcomes or wagers ("match-fixing" or "collusion").
• Exploiting technical errors, software bugs, or clearly mispriced odds.
• Committing or attempting to commit fraud, money laundering, or any other illegal activity through the permata123 platform.
• Using funds that are not your own, or funds obtained unlawfully, to play on permata123.
• Abusing the bonus system in a manner contrary to the intent of permata123 promotions.

You may close your permata123 account at any time by contacting our customer support via live chat or by emailing support@permata123.run. Prior to closure, all eligible balances will be returned to you once identity verification has been completed.

Permata123 reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any provision under these Terms & Conditions.
• Fraud, misconduct, or any activity suspected of violating the law.
• Failure to pass KYC checks or age verification.
• At your own request through the permata123 self-exclusion program.
• Instructions from regulatory authorities or law enforcement agencies.

In the event of account closure at your own request (self-exclusion), permata123 will take reasonable steps to prevent you from reopening your account during the designated exclusion period, in order to protect your best interests.

Permata123 provides this platform "as is" without any express or implied warranties beyond those specifically stated in these Terms & Conditions. To the extent permitted by applicable law:

• Permata123 is not liable for any indirect, consequential, or punitive losses arising from the use of the platform.
• Permata123 does not guarantee that the service will operate without interruption, errors, or delays at all times, although we strive to maintain 99.9% uptime.
• Permata123 is not liable for any losses arising from internet connectivity failures, disruptions on the part of your internet service provider, or circumstances beyond our control.

Permata123's maximum liability to you for any claim is limited to your net deposit amount in the 30 days preceding the date the claim arose.

Permata123 manages all users' personal data in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data collected is used solely for the purposes of service delivery, identity verification, transaction processing, and regulatory compliance.

You have the right to access, correct, and request deletion of your personal data at any time by contacting permata123. For details on how we collect, use, and protect your personal data, please refer to permata123 Privacy Policy which forms part of your agreement with us.

Permata123 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments take effect immediately upon being posted on this page. It is your responsibility to check this page periodically. Your continued use of the permata123 platform following any amendment constitutes your acceptance of the revised terms.

For significant changes, permata123 will endeavour to notify users via in-platform notifications or registered email. However, failure to receive such notification does not exempt you from the responsibility to comply with the latest terms.

These Terms & Conditions and all disputes arising from or in connection with the use of the permata123 platform are subject to and shall be construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved by mutual agreement shall be referred to the exclusive jurisdiction of the appropriate Malaysian courts.

For any enquiries regarding these Terms & Conditions, please contact permata123 at:

• Email: support@permata123.run
• Live Chat: Available 24/7 on the permata123 platform